Avatrys LLC currently ships orders to customers within the United States.
1. Shipping Area
We currently provide shipping services within the United States.
2. Order Processing
Orders are generally processed within 3–5 business days after payment has been successfully confirmed.
Orders are not normally processed on weekends or U.S. public holidays. Processing may take longer during periods of unusually high order volume.
3. Shipping and Delivery
After an order has been processed and shipped, standard delivery generally takes 3–7 business days.
The overall estimated timeframe from order placement to delivery is therefore generally 6–12 business days.
Actual delivery times may vary depending on the destination, shipping carrier, weather, holidays, and other circumstances beyond our reasonable control.
4. Shipping Carriers
Orders may be delivered through established carriers such as:
- USPS
- UPS
- FedEx
The carrier used may vary depending on the destination, package size, availability, and shipping requirements.
5. Tracking Information
When tracking information is available, it may be provided to the customer after the order has been shipped.
Customers should allow some time for tracking information to become active after the package enters the carrier’s system.
6. Delivery Delays
Although we work to process orders within the stated timeframe, carrier delays may occasionally occur.
Possible causes include severe weather, holidays, transportation disruptions, incorrect addresses, carrier operational issues, or other circumstances outside our control.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if reshipment is requested.
8. Damaged Packages
If a package arrives visibly damaged, customers should contact us as soon as possible and preferably within 7 calendar days of delivery.
Please provide the order number and photographs of the damaged package and product when possible.
9. Contact
For shipping questions or delivery assistance, contact:
Avatrys LLC
149 SHERIDAN ST CHICOPEE, MA 01020
Phone: (351) 344-1159
