At Avatrys LLC, we want customers to have a clear and straightforward return experience.
1. Return Period
Customers may request a return within 30 calendar days from the date the order is delivered.
Return requests submitted after the 30-day return period may not be accepted.
2. Return Requirements
To be eligible for a return, the item should generally be:
- Unused
- In its original condition
- Free from damage caused after delivery
- Returned with original packaging and included accessories where applicable
Items that have been used, damaged, altered, or have experienced a significant loss of resale value may not be eligible for return.
3. Damaged or Defective Products
If you receive a defective, damaged, or incorrect item, please contact us within 7 calendar days of delivery.
Please provide your order number and, when applicable, photographs showing the issue.
For confirmed quality defects, damage, or incorrect shipments, Avatrys LLC will cover the applicable return shipping cost.
4. Non-Quality Returns
For returns that are not related to product defects, damage, or fulfillment errors, the customer is responsible for the applicable return shipping cost.
5. Return Processing
After we receive the returned product, we will inspect the item.
Return inspections are generally completed within 3–5 business days after the returned item is received.
6. Refund Processing
Once a return is approved, the refund will be issued to the original payment method.
Refunds are generally processed within 3–5 business days after the returned item has been received and approved.
The time required for the refund to appear in the customer’s account may also depend on the customer’s bank or payment provider.
7. Non-Returnable Circumstances
Returns may not be accepted for products that have been:
- Used beyond reasonable inspection
- Damaged after delivery due to customer handling
- Modified or altered
- Returned without required components
- Returned after the applicable return period
8. How to Request a Return
Please contact:
Include your order number, the item you wish to return, and the reason for the return.
Our customer support team will provide return instructions when applicable.
9. Contact Information
Avatrys LLC
149 SHERIDAN ST CHICOPEE, MA 01020
Phone: (351) 344-1159
Email: support@avatrys.eu.cc
